Privacy policy

Roop Jewellers respects the privacy of its customers, website visitors, and individuals who communicate with us.

This Privacy Policy explains how Roop Jwellers collects, uses, stores, protects, and shares personal information obtained through our website, physical business operations, customer enquiries, orders, WhatsApp, RCS, SMS, email, telephone, and other legitimate communication channels.

We aim to handle personal information responsibly, transparently, and only for legitimate business or legal purposes.

By using our website or voluntarily providing information to Roop Jwellers, you acknowledge that you have read this Privacy Policy.

This Policy should be read together with our Terms & Conditions.

2. Information We Collect

Depending on how you interact with Roop Jwellers, we may collect different categories of information.

Personal Information

This may include:

• Name.
• Mobile number.
• Email address.
• Billing information.
• Delivery address.
• Enquiry details.
• Order information.
• Customer-service communications.

Device Information

When you use our website, certain technical information may automatically be collected, including:

• IP address.
• Browser type.
• Operating system.
• Device type.
• Approximate technical location information.
• Website activity.
• Date and time of access.

Cookie Information

We may use cookies and similar technologies to remember preferences, understand website usage, improve performance, and support legitimate analytics or marketing activities.

Message Data

Where you communicate with Roop Jwellers through WhatsApp, RCS, SMS, email, or other channels, we may process information contained in those communications to provide customer support, respond to enquiries, process orders, maintain records, and comply with applicable requirements.

We do not request customers to provide unnecessary sensitive personal information through messaging channels.

3. Purpose of Data Collection

We collect personal information for legitimate purposes, including:

• Processing orders.
• Responding to enquiries.
• Providing customer support.
• Communicating about products.
• Coordinating deliveries.
• Processing payments.
• Managing customer relationships.
• Sending service-related notifications.
• Sending promotional communications where permitted.
• Improving website functionality.
• Preventing fraud and misuse.
• Meeting legal and regulatory obligations.

We seek to collect information that is reasonably necessary for the purpose for which it is being used.

4. Consent for WhatsApp & RCS Data Processing

Where Roop Jwellers uses WhatsApp or RCS to communicate with customers, we may rely on customer consent, an existing customer relationship, a requested service, or another legally permitted basis, depending on the nature of the communication and applicable law.

By voluntarily providing your mobile number and requesting communication through a particular channel, you acknowledge that Roop Jwellers may use that channel for relevant communications.

Promotional communications will be handled in accordance with applicable requirements, including appropriate consent and opt-out mechanisms where required.

You may request that promotional communications stop at any time.

Stopping promotional messages will not necessarily prevent essential service communications, such as information directly related to an existing order or transaction.

5. Legal Basis for Processing

Roop Jwellers may process personal information on one or more legally recognised grounds, including:

• Consent.
• Performance of a requested service or transaction.
• Compliance with legal obligations.
• Legitimate business purposes where legally permitted.
• Protection of rights, property, security, and prevention of fraud.
• Other lawful grounds recognised under applicable Indian law.

Where consent is the applicable basis, individuals may withdraw consent subject to legal and operational limitations.

6. How We Use Collected Data

Roop Jwellers may use personal information to:

1. Process and fulfil customer orders.
2. Respond to enquiries.
3. Provide product information.
4. Communicate order updates.
5. Coordinate deliveries.
6. Provide after-sales support.
7. Handle complaints and requests.
8. Improve our products and services.
9. Maintain appropriate business records.
10. Detect and prevent fraudulent activities.
11. Protect our website and systems.
12. Meet tax, accounting, legal, and regulatory obligations.
13. Send promotional communications where legally permitted.

We do not intend to sell customers’ personal information as a standalone commercial product.

Roop Jwellers respects the privacy of its customers, website visitors, and individuals who communicate with us.

This Privacy Policy explains how Roop Jwellers collects, uses, stores, protects, and shares personal information obtained through our website, physical business operations, customer enquiries, orders, WhatsApp, RCS, SMS, email, telephone, and other legitimate communication channels.

We aim to handle personal information responsibly, transparently, and only for legitimate business or legal purposes.

By using our website or voluntarily providing information to Roop Jwellers, you acknowledge that you have read this Privacy Policy.

This Policy should be read together with our Terms & Conditions.

2. Information We Collect

Depending on how you interact with Roop Jwellers, we may collect different categories of information.

Personal Information

This may include:

• Name.
• Mobile number.
• Email address.
• Billing information.
• Delivery address.
• Enquiry details.
• Order information.
• Customer-service communications.

Device Information

When you use our website, certain technical information may automatically be collected, including:

• IP address.
• Browser type.
• Operating system.
• Device type.
• Approximate technical location information.
• Website activity.
• Date and time of access.

Cookie Information

We may use cookies and similar technologies to remember preferences, understand website usage, improve performance, and support legitimate analytics or marketing activities.

Message Data

Where you communicate with Roop Jwellers through WhatsApp, RCS, SMS, email, or other channels, we may process information contained in those communications to provide customer support, respond to enquiries, process orders, maintain records, and comply with applicable requirements.

We do not request customers to provide unnecessary sensitive personal information through messaging channels.

3. Purpose of Data Collection

We collect personal information for legitimate purposes, including:

• Processing orders.
• Responding to enquiries.
• Providing customer support.
• Communicating about products.
• Coordinating deliveries.
• Processing payments.
• Managing customer relationships.
• Sending service-related notifications.
• Sending promotional communications where permitted.
• Improving website functionality.
• Preventing fraud and misuse.
• Meeting legal and regulatory obligations.

We seek to collect information that is reasonably necessary for the purpose for which it is being used.

4. Consent for WhatsApp & RCS Data Processing

Where Roop Jwellers uses WhatsApp or RCS to communicate with customers, we may rely on customer consent, an existing customer relationship, a requested service, or another legally permitted basis, depending on the nature of the communication and applicable law.

By voluntarily providing your mobile number and requesting communication through a particular channel, you acknowledge that Roop Jwellers may use that channel for relevant communications.

Promotional communications will be handled in accordance with applicable requirements, including appropriate consent and opt-out mechanisms where required.

You may request that promotional communications stop at any time.

Stopping promotional messages will not necessarily prevent essential service communications, such as information directly related to an existing order or transaction.

5. Legal Basis for Processing

Roop Jwellers may process personal information on one or more legally recognised grounds, including:

• Consent.
• Performance of a requested service or transaction.
• Compliance with legal obligations.
• Legitimate business purposes where legally permitted.
• Protection of rights, property, security, and prevention of fraud.
• Other lawful grounds recognised under applicable Indian law.

Where consent is the applicable basis, individuals may withdraw consent subject to legal and operational limitations.

6. How We Use Collected Data

Roop Jwellers may use personal information to:

1. Process and fulfil customer orders.
2. Respond to enquiries.
3. Provide product information.
4. Communicate order updates.
5. Coordinate deliveries.
6. Provide after-sales support.
7. Handle complaints and requests.
8. Improve our products and services.
9. Maintain appropriate business records.
10. Detect and prevent fraudulent activities.
11. Protect our website and systems.
12. Meet tax, accounting, legal, and regulatory obligations.
13. Send promotional communications where legally permitted.

We do not intend to sell customers’ personal information as a standalone commercial product.

7. Data Retention & Deletion

Roop Jwellers retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including business operations, customer support, accounting, taxation, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Customers may request deletion of their personal information where legally permissible.

However, certain information may need to be retained because of statutory requirements, financial records, legal claims, dispute resolution, fraud prevention, or other legitimate obligations.

8. Data Sharing with Third Parties

Roop Jwellers may use selected third-party service providers to operate its business.

Depending on the services used, information may be shared with or processed by:

• Meta/WhatsApp, when WhatsApp Business communication is used.
• Google, where Google services, analytics, advertising, email, cloud tools, or other Google products are used.
• Telecommunications operators, for SMS or RCS delivery.
• Payment processors.
• Delivery and logistics providers.
• Website hosting and technology providers.
• Professional advisers.
• Government authorities where legally required.

Third parties may process information according to their own privacy policies and contractual or legal obligations.

Roop Jwellers seeks to work with service providers that apply appropriate safeguards to personal information.

9. Security Measures & Encryption

Roop Jwellers takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the service, security measures may include:

• Access controls.
• Password protection.
• Secure administrative practices.
• Encryption or encrypted communication where supported.
• Limited employee access.
• Monitoring and security procedures.
• Secure data-handling practices.

However, no internet-based system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their devices, passwords, email accounts, and messaging applications.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Remember user preferences.
• Understand website traffic.
• Improve website performance.
• Identify technical problems.
• Measure marketing effectiveness.
• Provide relevant website functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where third-party analytics or advertising technologies are used, those providers may process information according to their own policies.

11. Data Transfer & Storage

Roop Jwellers aims to handle customer information responsibly and use appropriate safeguards when information is processed or stored.

Although business operations may be based in India, certain technology or communication providers used by Roop Jwellers may process or store information outside India.

Where such processing occurs, Roop Jwellers will seek to comply with applicable Indian data-protection requirements and use reasonable safeguards appropriate to the circumstances.

12. User Rights

Subject to applicable law, customers may have rights regarding their personal information, including the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information regarding processing practices.
• Opt out of promotional communications.
• Raise a privacy-related complaint.

Requests should be made through the contact details provided below.

Roop Jwellers may need to verify the identity of the person making a request before providing or modifying information.

13. Policy for Children

Roop Jwellers does not knowingly collect personal information from children for independent commercial transactions where such collection is not legally permitted.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us and request appropriate action.

Where applicable, transactions involving individuals who are legally unable to independently enter into contracts should be conducted with the involvement of a parent or legal guardian.

14. Updates to Privacy Policy

Roop Jwellers may update this Privacy Policy when our business practices, technology, communication channels, legal requirements, or data-processing practices change.

The revised Privacy Policy will be published on the website.

Customers are encouraged to review this page periodically to remain informed about how personal information is handled.

Where appropriate, significant changes may be communicated through available channels.

15. Governing Law (India)

This Privacy Policy shall be governed by applicable laws of India.

Roop Jwellers intends to handle personal information in accordance with applicable Indian privacy, data-protection, consumer-protection, telecommunications, and electronic-commerce requirements, as applicable to its activities.

Any disputes relating to this Privacy Policy shall be addressed in accordance with applicable Indian law and the jurisdiction of competent courts, subject to any mandatory statutory rights available to consumers.

1. Introduction

Roop Jwellers respects the privacy of its customers, website visitors, and individuals who communicate with us.

This Privacy Policy explains how Roop Jwellers collects, uses, stores, protects, and shares personal information obtained through our website, physical business operations, customer enquiries, orders, WhatsApp, RCS, SMS, email, telephone, and other legitimate communication channels.

We aim to handle personal information responsibly, transparently, and only for legitimate business or legal purposes.

By using our website or voluntarily providing information to Roop Jwellers, you acknowledge that you have read this Privacy Policy.

This Policy should be read together with our Terms & Conditions.

2. Information We Collect

Depending on how you interact with Roop Jwellers, we may collect different categories of information.

Personal Information

This may include:

• Name.
• Mobile number.
• Email address.
• Billing information.
• Delivery address.
• Enquiry details.
• Order information.
• Customer-service communications.

Device Information

When you use our website, certain technical information may automatically be collected, including:

• IP address.
• Browser type.
• Operating system.
• Device type.
• Approximate technical location information.
• Website activity.
• Date and time of access.

Cookie Information

We may use cookies and similar technologies to remember preferences, understand website usage, improve performance, and support legitimate analytics or marketing activities.

Message Data

Where you communicate with Roop Jwellers through WhatsApp, RCS, SMS, email, or other channels, we may process information contained in those communications to provide customer support, respond to enquiries, process orders, maintain records, and comply with applicable requirements.

We do not request customers to provide unnecessary sensitive personal information through messaging channels.

3. Purpose of Data Collection

We collect personal information for legitimate purposes, including:

• Processing orders.
• Responding to enquiries.
• Providing customer support.
• Communicating about products.
• Coordinating deliveries.
• Processing payments.
• Managing customer relationships.
• Sending service-related notifications.
• Sending promotional communications where permitted.
• Improving website functionality.
• Preventing fraud and misuse.
• Meeting legal and regulatory obligations.

We seek to collect information that is reasonably necessary for the purpose for which it is being used.

4. Consent for WhatsApp & RCS Data Processing

Where Roop Jwellers uses WhatsApp or RCS to communicate with customers, we may rely on customer consent, an existing customer relationship, a requested service, or another legally permitted basis, depending on the nature of the communication and applicable law.

By voluntarily providing your mobile number and requesting communication through a particular channel, you acknowledge that Roop Jwellers may use that channel for relevant communications.

Promotional communications will be handled in accordance with applicable requirements, including appropriate consent and opt-out mechanisms where required.

You may request that promotional communications stop at any time.

Stopping promotional messages will not necessarily prevent essential service communications, such as information directly related to an existing order or transaction.

5. Legal Basis for Processing

Roop Jwellers may process personal information on one or more legally recognised grounds, including:

• Consent.
• Performance of a requested service or transaction.
• Compliance with legal obligations.
• Legitimate business purposes where legally permitted.
• Protection of rights, property, security, and prevention of fraud.
• Other lawful grounds recognised under applicable Indian law.

Where consent is the applicable basis, individuals may withdraw consent subject to legal and operational limitations.

6. How We Use Collected Data

Roop Jwellers may use personal information to:

1. Process and fulfil customer orders.
2. Respond to enquiries.
3. Provide product information.
4. Communicate order updates.
5. Coordinate deliveries.
6. Provide after-sales support.
7. Handle complaints and requests.
8. Improve our products and services.
9. Maintain appropriate business records.
10. Detect and prevent fraudulent activities.
11. Protect our website and systems.
12. Meet tax, accounting, legal, and regulatory obligations.
13. Send promotional communications where legally permitted.

We do not intend to sell customers’ personal information as a standalone commercial product.

7. Data Retention & Deletion

Roop Jwellers retains personal information only for as long as reasonably necessary for the purpose for which it was collected, including business operations, customer support, accounting, taxation, dispute resolution, fraud prevention, and legal compliance.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Customers may request deletion of their personal information where legally permissible.

However, certain information may need to be retained because of statutory requirements, financial records, legal claims, dispute resolution, fraud prevention, or other legitimate obligations.

8. Data Sharing with Third Parties

Roop Jwellers may use selected third-party service providers to operate its business.

Depending on the services used, information may be shared with or processed by:

• Meta/WhatsApp, when WhatsApp Business communication is used.
• Google, where Google services, analytics, advertising, email, cloud tools, or other Google products are used.
• Telecommunications operators, for SMS or RCS delivery.
• Payment processors.
• Delivery and logistics providers.
• Website hosting and technology providers.
• Professional advisers.
• Government authorities where legally required.

Third parties may process information according to their own privacy policies and contractual or legal obligations.

Roop Jwellers seeks to work with service providers that apply appropriate safeguards to personal information.

9. Security Measures & Encryption

Roop Jwellers takes reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.

Depending on the service, security measures may include:

• Access controls.
• Password protection.
• Secure administrative practices.
• Encryption or encrypted communication where supported.
• Limited employee access.
• Monitoring and security procedures.
• Secure data-handling practices.

However, no internet-based system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their devices, passwords, email accounts, and messaging applications.

10. Cookies & Tracking Technologies

Our website may use cookies and similar technologies.

Cookies may help us:

• Remember user preferences.
• Understand website traffic.
• Improve website performance.
• Identify technical problems.
• Measure marketing effectiveness.
• Provide relevant website functionality.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where third-party analytics or advertising technologies are used, those providers may process information according to their own policies.

11. Data Transfer & Storage

Roop Jwellers aims to handle customer information responsibly and use appropriate safeguards when information is processed or stored.

Although business operations may be based in India, certain technology or communication providers used by Roop Jwellers may process or store information outside India.

Where such processing occurs, Roop Jwellers will seek to comply with applicable Indian data-protection requirements and use reasonable safeguards appropriate to the circumstances.

12. User Rights

Subject to applicable law, customers may have rights regarding their personal information, including the ability to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information regarding processing practices.
• Opt out of promotional communications.
• Raise a privacy-related complaint.

Requests should be made through the contact details provided below.

Roop Jwellers may need to verify the identity of the person making a request before providing or modifying information.

13. Policy for Children

Roop Jwellers does not knowingly collect personal information from children for independent commercial transactions where such collection is not legally permitted.

If a parent or legal guardian believes that a child has provided personal information to us improperly, they may contact us and request appropriate action.

Where applicable, transactions involving individuals who are legally unable to independently enter into contracts should be conducted with the involvement of a parent or legal guardian.

14. Updates to Privacy Policy

Roop Jwellers may update this Privacy Policy when our business practices, technology, communication channels, legal requirements, or data-processing practices change.

The revised Privacy Policy will be published on the website.

Customers are encouraged to review this page periodically to remain informed about how personal information is handled.

Where appropriate, significant changes may be communicated through available channels.

15. Governing Law (India)

This Privacy Policy shall be governed by applicable laws of India.

Roop Jwellers intends to handle personal information in accordance with applicable Indian privacy, data-protection, consumer-protection, telecommunications, and electronic-commerce requirements, as applicable to its activities.

Any disputes relating to this Privacy Policy shall be addressed in accordance with applicable Indian law and the jurisdiction of competent courts, subject to any mandatory statutory rights available to consumers.

Privacy Policies – Roop Jewellers

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